General Terms of Sale
General Provisions
1. Unless otherwise agreed with the express written consent of LCI CHEVAL, all of our activities are governed by these General Terms of Sale. Any order implies the customer’s express, full and irrevocable acceptance thereof, notwithstanding the existence of any document or general conditions issued by the customer which would exclude their application or contradict them.
2. LCI CHEVAL primarily carries out retail and trade sales to private individuals and professionals. LCI CHEVAL is a French manufacturer.
3. LCI CHEVAL is only responsible for the content of the web pages it publishes. The photographs on our website and in our commercial documentation are for illustrative purposes only. We therefore invite you to refer to the description of each product for precise specifications; and in case of doubt or if further information is required, to contact us.
Article 1 – Prices
The prices of our products are indicated in Euros inclusive of all taxes (VAT + other taxes), excluding shipping costs. LCI CHEVAL is free to modify its prices at any time, products being however invoiced on the basis of the rates in force at the time of the validation of the order by the customer.
For orders delivered outside France, prices remain stated and invoiced in Euros, regardless of the currency of the destination country. It is the customer’s responsibility to convert the amount into their local currency where applicable, and to bear any resulting exchange rate differences. The customer also remains solely responsible for any customs duties, import taxes or other charges that may apply in their country of delivery, which are added to the
stated price and remain entirely at the customer’s expense.
Article 2 – Order
Unless proven otherwise, it is agreed that the data recorded by LCI CHEVAL shall constitute proof of all transactions between LCI CHEVAL and its customers. The quote signed by the customer serves as proof of acceptance of the order. SIRET No. 477 997 746 00029 APE Code 4673A – Intracom. VAT No. FR 55477997746 – RCS Rennes
Article 3 – Availibility
Our products are offered for sale subject to their availability on the website at the time of order, within the limits of available stock. They are manufactured to order.
Article 4 – Payment
Any order requires the payment of 30% deposit, the amount of which will be specified in the quote issued by LCI CHEVAL. Payment can be made by credit card, or by bank cheque, provided it is issued by a bank based in metropolitan France or Monaco. The cheque must be notified to LCI CHEVAL. The cheque will be deposited upon receipt and will validate the order.
For customers located abroad, the bank details required to make the transfer will be provided together with the quotation. Bank charges relating to an international transfer are the customer’s responsibility; the customer must ensure that LCI CHEVAL receives the full amount owed, net of any transfer fees.
The 30% deposit is collected after a 14-day cooling-off period from the date the quotation is sent
The balance of the order MUST be paid by bank transfer 10 days before shipment, failing which delivery cannot take place. L.C.I CHEVAL protects itself against non-payments occuring upon recepit of orders by our customers.
Article 5 – Annulation
After a period of 7 days following the signing of the quotation, any cancellation will result in payment of 30% of the order amount.
Article 6 – Retention of title
The products sold by LCI CHEVAL remain its proprety until full payment of the price by the customer, whether the customer is solvent or subject to collective insolvency proceedings. The customer must store the goods in such a way that they can be indivdually identified, and must in particular scrupulously preserve the identification markings; goods in sotck similar to those sold by LCI CHEVAL shall be presumed to be those unpaid for. Deposits received shall remain definitively retained by us, as compensation for the depreciation of the goods.
The customer shall futhemore bear the costs of recovery.
Article 7 – Delivery
Delivery is the responsibility of the customer. Products are delivered to the delivery address indicated by the customer on the quote or when placing the order. Specific delivery by articulated lorry requires the customer to take responsibility for ensuring access to the specified delivery location. The delivery address MUST be accessible by a 44-tonne articulated lorry up to the point of delivery. For manoeuvring the lorry: a turning radius of 20m is required. Should any problem arise during delivery due to difficult access or unsuitable terrain, the company reserves the right to refuse delivery, in which case the customer undertakes to find an alternative unloading location nearby that is accessible. Unloading time must not exceed 1 hour, otherwise additional charges will apply. In the event of impossibility, a penalty of €150 per product will be automatically invoiced as compensation for the difficulties created and deducted from the deposit paid. An alternative, suitable transport will then be arranged at the customer’s expense. The customer must arrange unloading with the presence of two people for small parcels (1 stable or 1 shelter), or a forklift for the unloading of larger parcels. The unloading option can be arranged upon request at an additional charge.
For deliveries abroad, transport arrangements (direct delivery, drop-off at a port, or any other suitable method) will be determined on a case-by-case basis depending on the constraints of the destination country, and specified in the quotation. Customs formalities, as well as any taxes and charges related to import into the country of delivery, remain the customer’s responsibility.
Article 8 – Claims on delivery
Our non-professional customers must notify LCI CHEVAL immediately upon delivery, in writing with photographs, of any reservations regarding the condition of the delivered product (for example: damaged package, already opened, etc.). Failing this, they will be deemed to have definitively accepted any apparent defects in the product sold.
For consumer customers located in the United Kingdom, the following provisions apply in addition:
8.1 Short-term right to reject (30 days)
If, on delivery, the product is not of satisfactory quality, is not fit for the purpose made known to LCI CHEVAL, or does not match its description, the customer may reject the product and obtain a full refund within 30 days of delivery, in accordance with sections 9 to 11 and 20 of the Consumer Rights Act 2015. The customer must notify LCI CHEVAL in writing, with photographs and a description of the defect, as soon as reasonably possible and in any event before the end of this 30-day period.
8.2 Repair, replacement, price reduction or final right to reject After this 30-day period, or if a defect appears later, the customer may ask LCI CHEVAL to repair or replace the product free of charge within a reasonable time (sections 19 and 23 of the same Act). If this is not possible, or if the problem is not resolved, the customer may request a price reduction or exercise a final right to reject for a partial or full refund (section 24).
8.3 Procedure. Any claim must be sent in writing by registered letter with photographs to: Rue du Clos Bigot, ZA de la Garenne, 35130 La Guerche de Bretagne, France. LCI CHEVAL will propose a solution within a reasonable time. Where a return is accepted in writing by LCI CHEVAL, the company will arrange and cover the cost of collecting the product.
8.4. As our products are made to order, LCI CHEVAL may take the ordered configuration into account when
assessing a claim; this does not remove the rights set out above.
Our professional customers may not raise any claim after delivery, other than in writing on the delivery note. It is agreed that LCI CHEVAL shall not be bound by any warranty, including but not limited to conformity, latent defects or product defectiveness within the meaning of Article 1245 of the French Civil Code, once no claim has been raised as set out above.
Article 9 – Product conformity
Justified claims (defective, damaged or faulty product, or a product not matching the order) will be addressed by carrying out the repair necessary to bring the ordered equipment into conformity. If repair is not possible, we will replace the product, or refund the customer the amounts paid in exchange for the return of the ordered equipment, if replacement also proves impossible.
In such cases, our customers must report the issues in writing and in detail, with supporting photographs. Shipping costs will be covered by LCI CHEVAL upon presentation of supporting documents. It is agreed that LCI CHEVAL’s liability shall not extend beyond this, given the particular use specific to each customer; accordingly, no further compensation may be claimed in relation to the conformity of the order.
Company registration no. (SIRET) 477 997 746 00029 – Business activity code (APE) 4673A
– Intra-EU VAT no. FR 55477997746 – RCS Rennes
Article 10 – Liability
The products offered comply with current French legislation. LCI CHEVAL shall not be held liable in the event of non-compliance with the regulations (for example, those arising from planning permissions…) of the country in which the product is delivered. It is therefore the responsability of our customers to verify with the local authorities the possibilites of importing and using the products or services envisaged. Futhermore, our options (fixing options in particular) are offered for sale as an addition to our products. Our customers being aware of the risks of adverse weather conditions, L.C.I CHEVAL shall not be held liable for any damage caused by inedequate ground fixing (concrete slab, concrete pad or any type of anchoring)
It is therefore the customer’s responsibility, particularly when established outside France, to check with local authorities regarding the standards, regulations and possibilities for importing and using the intended products or services.
Article 11 – Governing law – Disputes
This contract is governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction, subject to any mandatory legal provisions that may apply to consumers residing abroad.
